Trigger
An agent proposes a customer-facing email through the SDK, gateway, support workflow, CRM, or another application integration.02
Outbound email guardrails
Rewrite risky emails before they send.
Scope a content policy to email so safe drafts pass unchanged and risky promises are replaced with policy-approved language before delivery.
What breaks
A draft guarantees a refund, exposes sensitive information, violates policy, or uses wording the business cannot stand behind.Control point
Evaluate the proposed message against the email-scoped content policy, then return permit or a safe rewrite before the customer mailer sends anything.01Proposed email
→02Email policy
→03Permit or rewrite
→04Customer mailer
Live flow
Follow the action through the decision.
The walkthrough below is native page UI: proposal, policy facts, decision, and the point where the customer-owned executor continues or stops.
Proposed action
The agent proposes a customer email
This is a guaranteed refund.- Operation
- send_email
- Channel
Policy check
The email policy checks the draft
- Match
- guaranteed refund
- Action
- transform
- Scope
- support-agent
Decision
Return an explicit effect
Safe draftPermitSend unchanged
Risky promiseTransformUse safe replacement
Execution
The customer mailer applies the result
The application sends the original permitted draft or the policy-approved replacement.
Execution boundaryFeatherlane AI evaluates the proposed message and never sends the email.
How it works
- 01Choose
Scope a policy to outbound email
Set the email channel, the risky wording or semantic match, the desired action, and a policy-approved replacement when the action is transform.
- 02Publish
Manage one policy through the registry
Validate and publish the YAML, then confirm it is enabled for the intended environment and agent before customer-facing traffic reaches it.
- 03Propose
Check the message before delivery
Submit the proposed output with context.channel set to email. A safe draft returns permit; risky wording returns transform with the configured rewrite.
- 04Apply
Send only the policy-safe result
The customer application keeps ownership of delivery and applies the returned decision before calling Gmail, Outlook, a support platform, or another provider.